Refund Policy

14-day refund

You can ask for a full refund of any User Premium or Team Premium payment within 14 days of the payment date, without giving a reason. This applies to every payment, including renewals.

Nothing in this policy limits your statutory consumer rights, including any applicable right of withdrawal, or your rights under Paddle's buyer terms and refund policy at https://www.paddle.com/legal/buyer-terms.

How to request a refund and how it is processed

Request a refund for a payment from the subscriptions in your account, by email to [email protected] or through Paddle buyer support at https://paddle.net. Include the transaction reference or the purchase date; never send card numbers or other payment credentials.

Paddle makes the refund, using the original payment method where supported; the processing time depends on Paddle, the payment method and your payment provider.

Cancellation is separate

Requesting a refund does not cancel your subscription or stop future renewals. A full refund of a subscription's latest payment ends that subscription and its Premium access at once; a partial refund does not. The payer can cancel separately in their account or through Paddle buyer support; cancellation takes effect at the end of the current billing period and does not refund an earlier payment.